use the manual script to create the missing global team. In your case, some SH may have timeout during the rolling restart, or the captain took too long to shutdown and restart.Īs a consequence, another shpeer took over and became captain, but as it was already restarted, it did not run the global team creation script.Īs you have no team available, the rest of the migration fails for permissions reasons, and the UI is only partially working. then trigger just after the first-install/migration script to setup the rest of ITSI collections in the kvstore one it restarts, it triggers the ITSI scripts to create the "global team" object in the kvstore the original shcaptain is the last one to restart trigger rolling restart after pushing the apps from the deployer The answer is in the question, you encountered a problem with the SHcluster restart order, and it caused the ITSI migration script to not run on the SHcaptain first as expected. 15:29:22,976 ERROR Migration failed from version:None, to version:3.1.2 See for instructions on how to resolve this issue.įile "S:\splunk\etc\apps\SA-ITOA\lib\itsi\upgrade\itsi_migration.py", line 3269, in run_migration ITSI will not work properly until the Team settings are imported. I also see errors on some peers about sh captain not ready.Įxample : 15:29:22,979 INFO Enable UIĮxception: Failed to import Team settings. I checked, there are no teams in my ITSI (in the manager or in the kvstore collection) That one of the shpeer tried to start the install/migration but failed because of permissions of "teams" missing. Looking in the logs, I see in index=_internal source=*itsi_migration.log* Usually when a problem occurs, the symptoms are : ITSI panels not loading, permissions issues, and nothing in my configure > services and teams even for my admin user. installing a new 3.0.0 or 3.1.2 on a search-head cluster.Įach time I push the ITSI bits from the deployer and wait for the sh rolling restart. upgrading ITSI on version 2.6 on a search-head cluster, to 3.1 Send us your queries and we’ll respond to you right away.I encountered problem with ITSI each time I tries to upgrade or install a new deployment. In this workshop, we’ll help you model a measurable implementation of business and technical Contact us for more details. Splunk-Sponsored 1-Day Workshops: Splunk offers a 1-day Splunk-funded on-site engagement, guided by Splunk ITSI experts. For detailed user instructions, see the Splunk ITSI User Manual. Technical Documentation: Learn more about Splunk ITSI concepts and features, installation instructions in our Installation and Configuration Manual.Experience the Power of Splunk ITSI for Yourself: Get 7 days of access to a pre-populated environment to begin exploring the power of Splunk ITSI right away.Embracing The Strategic Opportunity of IT: This white paper explains how to make IT systems smarter to align with business objectives.SSTL gained overarching insights to improve service availability, reliability and security.Īnaplan proactively improves customer experience and supports and secures operations 24/7 with service-level insights. The result? The company has reduced its auction incidents by 90 percent.ĭeKalb County School District reduced mean-time-to-investigate and repair from days to minutes. See What Other Splunk Ninjas Are Doing With Splunk ITSI Cox AutomotiveĬox Automotive rapidly identifies incidents, minimizes disruptions and improves service reliability and the user experience. The Splunk ITSI modules tech brief explains how to get up and running with a collection of useful metrics, entities, service templates and detailed dashboards.The Splunk ITSI tech brief discusses key concepts needed for IT service intelligence and helps you get started with a deployment.Getting ready for a deployment? For a closer look at Splunk ITSI’s capabilities, check out these resources. Watch this 2-minute overview of Splunk ITSI: The Splunk ITSI product brief provides an overview to key benefits of the solution.The Splunk ITSI webpage provides a 1-stop shop for Splunk ITSI content.So how do you get started? Learn More About Splunk ITSI’s Benefits and Features Align IT with the business with powerful real-time service-level insights.Prioritize problem resolution with event analytics.Simplify operations with machine learning.With the latest version of Splunk IT Service Intelligence (ITSI), you can apply machine learning and advanced analytics to:
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